Before contacting our claims department, please ensure that you have submitted an Explorify accident report. (You’ll need Adobe Reader to view the accident report form.) Complete the entire form and email the form, along with any accident reports from local or state authorities to info@explorifyrentals.com. After you have emailed your accident report form, if you…
You are responsible for payment of any parking, toll and moving traffic violations along with a reasonable administrative fee, so please drive safely and observe all ordinances. Payments for these violations may be processed by a designated agent for this purpose.
Ensure that you get the other party’s contact information, so we may pursue them and/or their insurance company on your behalf for damages. Please note that our pursuit of the other party does not absolve you from your contractual obligation to pay for the damage.
When an accident occurs, first make sure that you are in a safe area away from traffic. Next, contact the local police (dialing 911) and complete an accident report. An accident involving bodily injury must be reported to the police in the community in which it occurred. If another party is involved in the accident,…
Yes, we do. Roadside Assistance Coverage provides towing and roadside assistance by an approved vendor if your motorcycle becomes inoperable. Your benefits include emergency road service towing (within 30 miles of occurrence), emergency fuel delivery (up to 2 gallons), and jump-start services. If you purchase Roadside Assistance, we will waive the cost of any approved…
Please check with your personal auto insurance company to confirm whether your policy will cover any or all damage to the motorcycle. You are required to use our insurance.
We encourage our customers to return their rentals during business hours to close out their reservations and avoid additional charges that may occur when a motorcycle is unaccounted for. Custom pick-up or drop-off of the vehicle may be scheduled.
If the motorcycle is available for those dates, you can indeed make such arrangements. Please contact your designated Explorify location to arrange this.
Yes, you can. However, to request a change in the return location, you would need to contact Explorify as soon as possible to inquire about the possibility of making adjustments. Keep in mind that there may be associated fees or charges for changing the return location, and availability at the new location may also need…
Once you complete your quick rental check-in at our location, one of our team members will provide a comprehensive orientation of your rental motorcycle. The orientation will include a thorough damage and safety inspection, as well as detailed instruction on features, engine starting and cutoff procedures, location of braking, turn signals, emergency flashers, stereo operations,…
